Terms & Conditions

Last Updated: 30th November 2024

Welcome to Mark Greenaway-Robbins | Counselling | Psychotherapy. These Terms and Conditions govern your use of our website (markgr.co.uk) and our therapy services. By accessing this website or using our services, you agree to be bound by these terms.

If you do not agree with any part of these Terms and Conditions, you should stop using our website and services immediately.

1. About Us

• Practice Name: Mark Greenaway-Robbins | Counselling | Psychotherapy
• Address: Sophia House, 28 Cathedral Rd, Pontcanna, Cardiff, CF11 9LJ
• Contact Information: 07534 599233 | markgreenawayrobbins@me.com
• Professional Accreditation: British Association for Counselling and Psychotherapy (BACP)

2. Services Offered

We provide professional therapy services, including but not limited to: 

• Relational Integrative Counselling | Psychotherapy.
  Our services are not a substitute for medical advice, diagnosis, or treatment.

3. Use of the Website Eligibility:

You must be at least 18 years old to use our website or engage our services. 

Acceptable Use:

You agree not to:

• Use the website for unlawful purposes.
• Disrupt the functionality of the website.
• Attempt to gain unauthorized access to any part of the website.

We reserve the right to suspend or terminate access to our website if you violate these terms.

4. Client Responsibilities

By engaging in therapy with us, you agree to:

• Provide accurate and complete information during consultations.
• Attend scheduled sessions or provide at least 48 hours notice for cancellations.
• Respect the confidentiality and boundaries of the therapeutic process.

5. Cancellations and Refunds

• Appointments cancelled with less than 48 hours notice may be charged at the full session rate.
• Refunds for prepaid sessions are available only if notice is given within the specified cancellation period.

For further details, please contact us at markgreenawayrobbins@me.com  

6. Confidentiality

We are committed to maintaining the confidentiality of all client information. However, there are legal exceptions to confidentiality, including:

• If there is a risk of harm to yourself or others.
• If required by law, e.g., safeguarding obligations.

For full details, refer to our Privacy Policy located here markgr.co.uk/privacy-policy/ 

7. Intellectual Property

All content on this website, including text, images, and logos, is the property of Mark Greenaway-Robbins | Counselling | Psychotherapy unless otherwise stated. Unauthorized use, reproduction, or distribution of this content is prohibited.

8. Limitation of Liability

While we strive to provide accurate and up-to-date information on our website, we do not guarantee its accuracy. To the fullest extent permitted by law, we disclaim any liability for:

• Errors or omissions in website content.
• Any loss or damage arising from your use of the website or our services.

9. Privacy and Data Protection

We comply with the UK General Data Protection Regulation (GDPR). Please review our Privacy Policy located here markgr.co.uk/privacy-policy/ for details on how we collect, use, and protect your personal information.

You have the right to access, correct, or request deletion of your personal data by contacting us at markgreenawayrobbins@me.com.

10. Payment Terms

• Payment is required 48 hrs before each session.
• Accepted payment methods include bank transfer and by card.

Invoices or receipts will be provided upon request.

11. Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any disputes will be resolved exclusively in the courts of England and Wales.

12. Changes to These Terms

We reserve the right to update or modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on this website. Continued use of the website or services constitutes acceptance of the revised terms.

13. Contact Us

If you have any questions about these Terms and Conditions, please contact us:

• Email: markgreenawayrobbins@me.com
• Phone: 07534 599233
• Address: Sophia House, 28 Cathedral Rd, Pontcanna, Cardiff, CF11 9LJ